AT&T Internet Service

Bulk billing problems?
Contact “Shika” at 708-953-8753. If she is busy, leave your contact information and she will call back. Her days off are Thursday and Sunday.

Troubleshooting Information: https://www.att.com/support/internet/

TO ORDER INTERNET SREVICE

  • Call AT&T at 866-299-6824 (option 1) to place your order for either the standard bulk service or upgrades. Hours: Monday-Friday 8am-8pm EST, Saturday 9am-6pm EST. Advise the AT&T sales representative you are a bulk customer at the Key West Golf Club HOA.
  • An upgrade to 1 Gb service is available for $10 per month billed directly to the homeowner. This is the only upgrade available. Contact AT&T at the phone number above to upgrade.  
  • Make a note of your installation date & billing account number (BA, or BAN#). You will need your BAN# to reference your account later.
  • A decision maker age 18 or older must be present for the duration of the installation – typically 2 hours or less.
  • Suggestion: Set your new wi-fi name and password to the old name and password to avoid updating all your devices

DirecTV Television Service

The DirecTV support number is 866-258-8766

  • We have a supply of DirecTV boxes for any owner that has not installed their first box. Pick up the box and the sheet that has specific information for your address at the HOA office.
  • The standard channel package from DirecTV included in the HOA monthly fees is called “Choice”. All local Miami PBS and network stations are included. See the complete “Choice” channel lineup HERE before deciding to opt for a more expensive package.
  • A list of links for installing DirecTV in your home, channel guide, and other helpful information may be found HERE. Frequently asked DirecTV questions are HERE. Televisions built prior to 2004 that do not have an HDMI (high definition multimedia input) will not be supported.
  • The DirecTV charge for each TV box after the first is $120 or $55 for a refurb. There are also other cost effective options for additional TVs. Many recent TV brands have built-in streaming capability, and there are other options like Amazon “Fire Stick”, Roku, etc. Please see the list HERE for compatible DirecTV devices. If you have a 4K TV make sure you get an adapter that supports 4K.
  • As soon as your new TV service is up and running you should disconnect your Comcast cable box, and return the box to either a UPS store or the Comcast Service Center at 1010 Kennedy Drive.
  • If you want to keep your Comcast based email address (xyz@comcast.net for example) after you are no longer a Comcast / Xfinity customer please see the information here.

DirecTV INFORMATION: Follow this link https://linktr.ee/mdupropertyexperience for lots of DirecTV information on activation, installation, setup, channel lineup, voice control, compatible DirecTV devices, personalization, ordering additional equipment, adding apps via Google Play, troubleshooting and more!